EU-US Privacy Shield, Privacy Policy

This statement covers personal information that is subject to the European Union Data Protection Directive ("Privacy Shield"). Meeting the need and expectations of our customers has always been the highest priority of TRIPBAM Inc. and that includes protecting the privacy of our customers and the individuals we contact on their behalf. The U.S. Department of Commerce and the European Commission have agreed on a set of privacy principles and frequently asked questions (the EU-US Privacy Shield Framework) to enable U.S. organizations to satisfy the requirement under the Framework that adequate protection be given to personal information transferred from the EU to the United States. We have prepared this privacy statement to describe our approach to comply with the Privacy Shield privacy principles agreed to by the European Commission.

Notice: In the normal course of our business, we collect basic contact information, such as traveler name, email address, and limited hotel information, from our customers to facilitate communication which includes lower rates found when providing hotel rate assurance. Qualified lower rates are sent using the email addresses provided by our customers. The information provided by our customers is transferred to and stored by a service provider we have engaged that is located in the United States.

TRIPBAM complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. TRIPBAM has certified that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/.

Choice: It is your sole choice whether to accept a lower rate offer and to provide any information you choose. We respect all individual's right to privacy and do not want to send offers to anyone that does not choose to receive them. If you do not want to receive lower rate offers in the future, you should notify your corporate travel manager since they provided us with your information.

We will also provide an individual opt-out choice before we share their data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To limit the use and disclosure of your personal data to third parties, or to opt-out of marketing emails, please submit a written request to privacy@tripbam.com.

Onward Transfer: We use the services of third parties located in the United States to send emails and to host the website and processing servers. As a result, these third parties will have access to your email address but they are prohibited from using it for any purpose other than to provide the services requested by TRIPBAM, Inc. If we ever were to engage in any onward transfers of your data with third parties other than our agents, we would provide you with an opt-out choice to limit the use and disclosure of your personal data. As noted above, personal information you provide is transferred to and stored in the United States. We also may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

In cases of onward transfer to third parties of data of EU individuals received pursuant to the EU-US Privacy Shield, TRIPBAM is potentially liable.

Security: We are committed to securing the information you provide to us. We have deployed process and technology measures to provide reasonable assurance any personal information is secured against unauthorized use, loss or disclosure and require our service providers to do the same.

Data Integrity: We make every reasonable effort to maintain the accuracy of all information we collect for our customers. If you become aware that any personal information you provided to us is inaccurate or if you would like to update any personal information you have provided, please let us know by accessing our website or contacting us as indicated below.

Access: TRIPBAM acknowledges that EU individuals have the right to access the personal information that we maintain about them. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct his query to privacy@tripbam.com. If requested to remove data, we will respond within a reasonable timeframe.

Enforcement: TRIPBAM is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).

Dispute Resolution: In compliance with the EU-US Privacy Shield Principles, TRIPBAM commits to resolve complaints about your privacy and our collection or use of your personal information. European Union individuals with inquiries or complaints regarding this privacy policy should first contact TRIPBAM at: privacy@tripbam.com.

TRIPBAM has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.

Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.

How to Contact Us: You may address all communications to TRIPBAM, Inc., 1701 N Market Street, Suite 350, Dallas, Texas 75202 or send an email to privacy@tripbam.com. Please include your name, address, e-mail address in all communications and state clearly the nature of your request.

Changes to this Privacy Statement: This privacy statement is effective as of 23 May, 2018. We may need to make changes to this privacy statement in the future to address business process or legal requirement changes. If such changes are made, we will describe them in this privacy statement and indicate the new effective date.